Australian education is divided into:

• Higher education sector (Universities)
• VET (Vocational Education and Training)

All Australian institutes providing courses for international students are required to comply with the Educational Services for Overseas Students (ESOS) Act 2000 and National Code of Practice 2007. You are assured of a quality education and a high standard of service when you study at Box Hill Institute.

• Sign a written agreement with your provider before or as you pay fees, setting out the services provided, fees payable and information about refunds of course money. You should keep a copy of your written agreement.
• Get the education for which you have paid. The ESOS framework includes consumer protection that will allow you to receive a refund or to be placed in another course if your provider is unable to teach your course.

The ESOS framework protects your right to know:

• How to use your provider's student support services.
• Who the contact officer or officers are for overseas students.
• If you can apply for course credit when your enrolment can be deferred,suspended or cancelled.
• What your provider's requirements are for satisfactory progress in the courses you study.
• If attendance will be monitored for those courses.
• What will happen if you want to change providers.
• How to use your provider's complaints and appeals process.

TAFE is the solution for many people as it:

• Provides Australia’s widest choice of education and training.
• Provides the assurance of a government-funded and registered provider.
• Has nationally and internationally recognised courses
• Has practical and up-to-date courses.
• Attracts people of all ages, from all walks of life.
• Offers flexibility through different modes of study — full time, part time, flexible, distance and online.
• Provides assistance for people with special needs.
• Provides recognition of prior learning, so you don’t have to start from scratch.
• Gets you ready for work and helps you build an interesting and successful career.
• Offers a wide range of qualifications, including certificates, diplomas, advanced diplomas and degrees.
• Offers diverse short courses.
• Provides opportunities to complete your secondary school studies.
• Enables you to study while you are still at school or working full time.
• Allows you to learn on the job through an apprenticeship or traineeship.
• Is affordable — TAFE courses are HECS free.